Back Office

Got the staff but the systems and management just don’t seem to work?

If this sounds familiar (and frustrating) then please contact us as we have experience of:

  • Reviewing and refreshing back office functions
  • Implementing quality/management reports
  • Service User Handbooks
  • Complaints processing
  • Safeguarding processing/reviews/investigations
  • CQINs
  • Resident cash handling
  • CCTV introduction

Reviewing and overhauling HR systems for:

  • Recruitment
  • Resignations
  • Holidays
  • Bereavement
  • Suspensions
  • Investigations
  • Disciplinaries/appeals
  • Grievances
  • Casual staff sickness
  • Staff handbooks/contracts